A: There is no standard "password reset" feature. If the password is lost, the primary method is to restore the server's database from a known good backup. As a last resort, a complete system reinstallation may be necessary. For integration with third-party cameras, you may need to perform a factory reset on the camera itself (often by pressing a physical reset button), which will revert it to its own default credentials. You can then re-add it to the Config Tool.
Note: Unauthorized database modification can corrupt your system schema and void your support contract. Critical Post-Installation Security Best Practices
Depending on the specific Genetec hardware or service you are accessing, the default credentials may vary: : Username : Admin Password : [Blank] Synergis Cloud Link (Appliance) : Username : admin Password : softwire Streamvault Appliance : Username : Admin genetec config tool default password
If you need to recover access, provide your exact product (e.g., Security Center 8.2, Synergis, Config Tool version) for more specific steps.
: admin (or as printed on the physical appliance label) Server Admin (Web Interface) : A: There is no standard "password reset" feature
Create individual user accounts for every operator and administrator. Link them to Active Directory/LDAP if possible. This ensures accountability and prevents total lockout if one person forgets a password.
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Log in using your Server Admin password (created during installation, which is separate from the Config Tool password). Navigate to the tab or database status tools.
A mix of uppercase, lowercase, numbers, and symbols. Length: A minimum of 12–14 characters.
Expand the user group and click on the Admin user profile. Navigate to the Properties tab. In the Password settings area, click Change Password . Provide a strong password and click OK , then click Apply . Enforcing a Global Password Policy